“Oconics is involved in the design, implementation and support of local area networks at all our sites nationally. We have about 1200 people working at some 20 sites throughout Australia. Oconics works closely with us to undertake audits and assessments, complete the network design and physical installs, and then provide proactive ongoing maintenance for not just our existing sites, but more recently with our greenfield developments and acquisitions as well. Through a relationship that extends over more than 15 years, Oconics has a deep understanding and knowledge of our sites, our infrastructure and how our business works. From a network perspective, we rely on Oconics, which provides us great service at the right price point. Whilst we are a large organisation based on revenue, we operate on very small margins, so we need cost-effective and efficient solutions with high availability and high redundancy. Unplanned downtime of our systems/networks not only risks millions of dollars in sales every day, but also stops the delivery of medicines and healthcare products to pharmacies and hospitals throughout Australia, so there’s a clear measure of the value Oconics delivers through business continuity. The relationship we have with Oconics is remarkable. It’s a proactive, not reactive, relationship – nothing is too difficult, no job is too small and no job is too big. They understand that real service is doing something, not just saying something. The benefit of Oconics is availability and reliability. If they say they’re going to do something, they do it.”
Matt Malone, Chief Information Officer
Symbion Pty Ltd
With comprehensive facilities throughout Australia, Symbion is a truly national healthcare company. From a history in pharmaceutical wholesaling, retail pharmacies and hospitals, Symbion has invested in new businesses including consumer goods, pharmacy retail franchising, veterinary wholesale and other emerging opportunities like home healthcare and clinical trials.